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All patients are seen by appointment. To arrange an appointment please telephone Deal 373444 or call in at the surgery between 8.30am and our closing time. Our telephone system has an automatic answering service with a list of extensions. You should press 1 on your telephone for appointments or hold to speak to the receptionist. Please make a separate appointment for each person who wishes to see a doctor. If you require urgent medical attention, please let the receptionist know, so that a special arrangement can be made.

In general, appointments to see a doctor are 10-minute slots. If you think you have more than one thing to discuss or that you will need longer than 10 minutes for your consultation, please tell the receptionist when you are booking the appointment. You may sometimes be asked to make another appointment at a later date to come back and discuss anything that cannot be covered at your initial consultation.

Online Appointments

Patients can also make their appointments on-line. To use this service you have to have registered first in person at reception. To register please bring with you two forms of ID. One must be photographic and the other must be proof of your address. The receptionists can provide more information if required.

After registration you can make your appointment by going to

Patient Access.  Sign in to Patient Access


If you are unable to keep your appointment please let us know as soon as possible.

One quick and convenient way to do this is to text your name, who the appointment was with and the date and time. Then send to 07513 225850.

Overseas Visitors

Balmoral Surgery provides free emergency NHS treatment to those entitled to receive it. Those not entitled to free NHS treatment may be seen on a private basis for which appropriate charges will be made.

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