Currently all requests for appointments with a GP will be telephoned triaged. This will include asking COVID related questions so please be ready to share appropriate information to allow the receptionist to best direct your call. We are not able to have face to face appointments available for patients to directly book into at the moment. We have telephone appointment surgeries for each GP which are available to book on the day. We cannot offer appointments further ahead with GPs at present. If the GP conducts the telephone consultation and decides they need to see a patient face to face they may arrange a video consultation with you or they might book you into a face to face appointment at the surgery. We need to time any face to face appointments to align with waiting room space and we are asking patients to not arrive early for appointments. Patients should check in at reception and will be asked to wear your own mask or face covering. Patients cannot be seen without a face covering to enable us to keep our staff safe and also to keep you safe. Patients will be asked to use hand sanitiser on arrival and you will then be told where to wait; in the waiting room, on the chairs outside or in your car. We have a one way system in and out of the surgery with a separate exit and entrance.
We are using eConsult as an online consultation provision. Click here to access eConsult, there is a questionnaire our patients can work through answering the prompts about your symptoms. The summary of online consultations are sent to the GP. A response to the enquiry will be provided with advice within 2 working days.
We are gradually re-introducing routine work including blood tests and chronic disease management. Patients will be contacted and invited for annual review. Annual reviews are inevitably not happening at the same time of year as they would normally due to the fact that we were unable to conduct these for many months during the first lockdown. We are prioritising our most at risk patients for review and are unable to offer as many face to face appointments in a day as we would previously have done due to social distancing requirements and enhanced cleaning. We are sure patients will understand and acknowledge we cannot necessarily do everything that we usually do while Covid restrictions remain in place. Smears have been restarted and children’s immunisations have continued uninterrupted. There are very few things that we cannot recommence and we apologise if you have been inconvenienced but we are doing our best in unprecedented times. Secondary care providers in our local hospitals have suspended some services completely and this has a knock-on effect to the cases we are managing in Primary Care. This has also had an impact on our usual service. Some of our own staff are shielding and working from home and of course, we too are impacted by staff having to self-isolate when appropriate. All of this means it is impossible to work at our normal level of service.
To arrange an appointment please telephone 01304 373444 and press 1 for appointments. Please make a separate appointment for each person that wishes to speak to a clinician. If you require urgent medical attention, please let the receptionist know. In general, appointments with a doctor are 10 minute slots. If you think you have more than one thing to discuss or you may need longer than 10 minutes for your consultation, please tell the receptionist. We are sorry that we cannot use online services for appointment booking at this time but we are offering an online consultation option via eConsult as mentioned earlier.
If you are unable to keep your appointment please let us know as soon as possible.
One quick and convenient way to do this is to text your name, who the appointment was with and the date and time. Then send to 07513 225850.
Balmoral Surgery provides free emergency NHS treatment to those entitled to receive it. Those not entitled to free NHS treatment may be seen on a private basis for which appropriate charges will be made.