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Welcome To The Balmoral Surgery

For all appointments, emergencies and out of hours calls, telephone Deal 373444.

For out of hours care plus health advice and signposting to services at any time dial 111.

Our Contact Details

Canada Road, Walmer, Deal, Kent, CT14 7EQ

Telephone: 01304 373444
Out of Hours: 111

This website provides many online facilities, including prescription ordering. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.

About Our Practice

We are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.

We are also a training practice, having doctors in specialist training as well as medical students present at the practice.

Drs Sparrow, Viney, Hoffmann, Singh, Eastbrook, Jassal & Murphy


Short-term parking is available and is only to be used while you are in the surgery building.  The gates are locked in the evenings and over the weekend. 

Online Services

Patients can book, cancel and order repeat prescriptions online.

Please click on the link below. To use this service you have to have registered first in person at reception. To register please bring with you two forms of ID. One must be photographic and the other must be proof of your address. The receptionists can provide more information if required.

Patient Access

Premises Opening Hours

Monday 8.30am - 6.30pm and for pre-booked appointments only 6.30 – 8.00pm
Tuesday 8.30am - 6.30pm  
Wednesday 7.15am - 6.30pm  
Thursday 8.30am - 6.30pm  
Friday 7.15am - 6.00pm  

Telephone calls are accepted between 8.00am and 6.30pm.

We are closed on Saturdays, Sundays and Bank Holidays.

Out-of-hours service is provided by NHS 111 and staffed by local GPs. Their direct telephone number is 111 and is also open during normal opening hours to help "sign-post" patients to the correct service for their needs."

Extended Hours

The practice offers extended hours sessions three times a week. We are open until 8.00pm on Monday evenings for pre-booked appointments only and open at 7.15am on Wednesday and Friday mornings. We will not be taking telephone calls during extended hours. These are pre-bookable appointments only and if you need urgent care this should be accessed via the out-of-hours service using our main telephone number in the normal way.

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Health Conditions A to Z

Repeat Prescription Requests

Please note following consultation with our Patient Forum it has been agreed that from 1.8.19 we will require 72 hours’ (3 working days) notice to prepare repeat prescriptions. 

Eg Prescriptions ordered:

Monday will be ready for collection after 5pm on Thursday

Tuesday will be ready for collection after 5pm on Friday

Wednesday will be ready for collection after 5pm on Monday

Thursday will be ready for collection after 5pm on Tuesday

Friday will be ready for collection after 5pm on Wednesday

We would encourage all patients to arrange to have their repeat prescriptions sent to their choice of local pharmacy electronically in line with national guidance. This means there is no need for a paper prescription and it cuts down the interactions the patient needs to make to order and collect their prescription and then their medication. Once ordered, the prescription transfers electronically directly to the Pharmacy of choice meaning the patient does not need to call at the Surgery to collect a paper prescription. Patients who are interested in this service should contact reception or their chosen Pharmacy for more details and to nominate their chosen Pharmacy.

Patients choosing to sign up for online services can order their prescription online or if you do not have access to a computer, your chosen Pharmacy can order for you.

Please ask at reception if you require any further information or assistance.

Online Services

Following our recent computer system change, users of online services will need to re-register by producing 2 separate forms of ID (one photographic and one proof of address) at reception.

We apologise for the delay to reinstating online services. This is due to circumstances beyond our control. Once we have your ID verification and the service has been enabled by our software provider, you will receive an email to notify you when it has been activated.

This has taken much longer than we were led to believe and we are very sorry for this delay.


The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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