• Getting in touch with us

    We are aware there are significant problems getting through to us on the phone. We are sorry this is the case and would like to explain a little about why that is.

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  • Covid-19 vaccination information

    You do not need to contact the surgery.  You will receive a letter, text or phone call about getting the Covid-19 vaccine.

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Coronavirus Restrictions: What you can and cannot do
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From 19th July 2021 patients (age 11 & over) will still be required to wear a face covering/mask at all times while in the practice.

Welcome To The Balmoral Surgery

National Shortage of Blood Test Bottles
Updated 27.08.2021

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your Clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.


From 19th July 2021 patients (age 11 & over) will still be required to wear a face covering/mask at all times while in the practice.

Unacceptable Abuse of NHS Staff

Kent & Medway Clinical Commissioning Group are saddened by the rising reports both from primary care and other local services about the rising levels of abuse teams are getting. It is not acceptable and we are exploring what can be done to address it.

A public message from the CCG has been published as the first part of planning a wider campaign to challenge unacceptable behaviour towards NHS teams. You can see this first message by clicking on the following link:

https://www.kentandmedwayccg.nhs.uk/news-and-events/news/nhs-staff-deserve-respect

The latest GP appointment figures in England were published recently, which show that general practices in Kent and Medway delivered over 155,000 more appointments in March than they did the month before, and over 200,000 more than they did in February 2020, before the pandemic.

Kent and Medway GPs have also overseen the delivery of almost one million of Kent and Medway’s vaccines so far.

These figures underline the immense efforts that our team, and all practices across the country, are going to providing care to their communities and the intense workload pressures that staff are under as we continue to respond to the pandemic alongside patients’ wider health needs.

We will be continuing to use triage to make sure that you get to see the right person, in the right way as quickly as possible. We also need to maintain changes put in place for the protection of staff and patients alike due to the limits of the size of our practice reception areas. But we are open, and our team need support, patience and understanding as they work harder than ever before. Thank you.


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Advice for elderly and vulnerable Deal residents 

With the recent advice relating to the coronavirus (COVID-19)  advising those who are at an increased risk of severe illness to be particularly stringent in following social distancing measures, we have liaised with Age Concern Deal who intend to remain open to provide essential community services to our elderly patients, especially those who will need to undergo a period of self-isolation.

Services that are being offered are:

• Hot meal delivery - community service to any older person that requires a meal delivered daily

• Shopping services

• Prescription collections

• Telephone befriending service

• Contacting vulnerable people daily for a chat and see what is required in terms of support during the critical period. 

In return they would like:

• Additional volunteers to help deliver meals and answer the phone.

• All vulnerable people/neighbours to register their details with them to form a network of support

Should any patients require their assistance please contact them on Age Concern Deal – Telephone 01304 372608 or Email admin@deal-cr.org.uk

For all appointments, emergencies and out of hours calls, telephone Deal 373444.

For out of hours care plus health advice and signposting to services at any time dial 111.

Our Contact Details

Canada Road, Walmer, Deal, Kent, CT14 7EQsurgery building

Telephone: 01304 373444
Out of Hours: 111

This website provides many online facilities, including prescription ordering. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.

About Our Practice

We are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.

We are also a training practice, having doctors in specialist training as well as medical students present at the practice.

Drs Sparrow, Viney, Hoffmann, Singh, Eastbrook, Jassal & Pal

Your GP Practice Team

https://www.kentandmedwayccg.nhs.uk/about-us/who-we-are/primary-care-networks/your-gp-practice-team

Parking

Short-term parking is available and is only to be used while you are in the surgery building.  The gates are locked in the evenings and over the weekend. 

Online Services

Patients can book, cancel and order repeat prescriptions online.

Please click on the link below. To use this service you have to have registered first in person at reception. To register please bring with you two forms of ID. One must be photographic and the other must be proof of your address. The receptionists can provide more information if required.

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https://www.patientaccess.com/

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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