If you are TOO ILL or PHYSICALLY UNABLE to get to the surgery and need a home visit please phone between 8.30 - 10.00am (including weekends). If you are not sure whether you need a visit please discuss with the receptionist or doctor. Our receptionists are trained to ask for information regarding the visit in order to determine its urgency. Please appreciate that it is not always possible to interrupt the doctor for non-urgent matters. Visits are shared out between the doctors and it is not usually possible to specify a doctor for an acute visit. Please remember that a home visit is not your right and, as per government guidelines, the doctor decides when and where a patient should be seen after assessing the clinical condition of the patient. Most home visits are usually reserved for terminally ill, housebound or very sick patients. Should home visits be required out of hours, these are arranged by the NHS 111 service.
This service is available 24 hours a day and replaces NHS Direct. NHS 111 can be contacted for medical advice by calling 111 free.